General FAQ

˚୨୧⋆ Size of models? 

I provide model and mannequin measurements to assist with sizing.

The model's measurements are Bust: 84cm, Waist: 67cm, Hip: 92cm, Height: 5ft4.

The mannequin's measurements are Bust: 79cm, Waist: 64cm, Hip: 88cm.

˚୨୧⋆ Where do you source?

I curate a selection of vintage & brand new clothing and magazines from Japan, China, France, and Italy.

˚୨୧⋆ Are you going to be re-stocking a particular item or size? 

Please note that I often have limited quantities of vintage items, making it uncertain whether a particular item or size will be restocked.

While you are welcome to email me and inquire about restocking or sharing your wishlist of brands you would like to see in future drops.

Although I cannot guarantee availability, I will do my best to source those items for you.

˚୨୧⋆ Do you offer the option to reserve or hold items?

No, currently we do not offer the option to reserve or hold items. All items are available on a first-come, first-served basis.

˚୨୧⋆ Can I purchase some items now and buy some in the future but to combine into 1 shipment?

Yes, we offer the option to combine items purchased at different times into one shipment.

This allows you to save on shipping costs. Here's how it works:

  1. Purchase the items you wish to buy now by adding them to your cart and completing the checkout process.
  2. In the future, when you're ready to make additional purchases, add those items to your cart as well.
  3. Contact us via Instagram or email to inform us about your desire to combine the shipments. Provide us with your order details and the additional items you want to include.
  4. We will work with you to calculate the accurate shipping fees for the combined shipment and provide you with the necessary information to complete the purchase.

˚୨୧⋆ Why was my order cancelled?

Order cancellations can happen for various reasons, such as:

  • Item unavailability: The product you ordered might be out of stock or discontinued.
  • Payment issues: Your payment method may have been declined or flagged for security reasons.
  • Shipping restrictions: Some products may have specific shipping restrictions or cannot be delivered to your location.
  • Violation of terms: Your order might have been cancelled due to a violation of the seller's terms and conditions.

We will always send you a follow up email regarding to the cancellation, please check inbox or spam for the further information.

˚୨୧⋆ Will there be any charges for canceling a mistaken order?

Yes, be aware that there might be a restocking fee associated with cancelling an order.

In this case, a 20% restocking fee will be charged. This fee is a percentage of the total order value and is applied to cover administrative costs and processing.

˚୨୧⋆ What is provided from Taroswish?

*Extra Care*

  • Pilling Removal: I delicately remove these pills from the fibers, giving clothing a fresh and rejuvenated appearance.

  • Washing: To ensure the life of clothes lasts longer, I only wash them when necessary before listing.

  • Secured and Professional Storage: To ensure the longevity of the garments in stock, I place them in clean clear sustainable plastic boxes with desiccant.

*Sustainable Packaging*

  • Eco-friendly Materials: I utilize recycled and biodegradable materials for the packaging wherever possible.

  • Minimalist Approach: I keep packaging minimalistic, ensuring that only necessary materials are used to protect your items during transit.

  • Reusable Options: Whenever feasible, I opt for packaging solutions that can be reused or repurposed. By encouraging customers to recycle or find new uses for our packaging materials, we contribute to a circular economy and reduce unnecessary waste.

Return & Refund FAQ

˚୨୧⋆ Can I return an item if it doesn't fit or meet my expectations?

We can't accept returns or give refunds for items that don't fit or meet your expectations.

Please check product measurements and descriptions before buying, especially for items labelled 'size tagged xxx,' which may not follow international sizing as some items from Japan or other Asian Country may run small.

If you have questions or need more info, contact us. Once you order, we assume you're satisfied with your choice.

˚୨୧⋆ Do you offer refunds for change of mind?

No, we do not accept returns or offer refunds for change of mind.

We encourage you to carefully consider your purchase before placing an order.

˚୨୧⋆ What if there is a defect or error with my order?

If there is a defect or error with your order, please reach out to us via email within 7 days of receiving the item. We will assess the situation and provide a resolution accordingly.

˚୨୧⋆ What if I received the wrong item?

If you received the wrong item, please contact us immediately.

We will rectify the situation and ensure you receive the correct item as soon as possible.

˚୨୧⋆ What is your refund policy for accepted returns?

In exceptional cases where a return is accepted by our team, a 15% restocking fee will be charged.

This fee covers handling, processing, and restocking expenses associated with returned items.

˚୨୧⋆ How do I initiate a return or request a refund?

To initiate a return or request a refund, please contact us via email or the provided contact form.

Include your order details and the reason for the return/refund request, and we will guide you through the process.

Shipping FAQ

˚୨୧⋆ How long does the shipping take?

For UK orders, we offer the following shipping options:

  • Royal Mail TR48 (1-2 days): Enjoy free shipping within the UK with delivery typically taking 1-2 business days.
  • Royal Mail Special Next Day Delivery before 1pm: Additional fee will be charged.

For international orders, we provide International Tracked Shipping with the following estimated delivery times:

  • Europe: Delivery usually takes 4-7 business days.
  • Rest of World: Delivery generally takes 7-8 business days.

Please note that these are estimated delivery times and may vary depending on factors such as customs processing and the destination country's postal service.

More info click here

˚୨୧⋆ I think my parcel is lost during shipping, what should I do?

If your think the parcel is lost during shipping, please contact us immediately. We will work with the shipping carrier to initiate a search and investigation to locate your package. In the rare event that the package cannot be found, we will offer you a suitable resolution, which may include a replacement or refund.

3. What if I haven't received my parcel within the estimated delivery time?
If your parcel has not arrived within the estimated delivery time, please allow a few additional days for any potential delays in transit. If the extended period has passed and you still haven't received your parcel, please contact our customer support team. We will assist you in tracking the package and resolving any issues.

4. What if my parcel is marked as delivered, but I haven't received

˚୨୧⋆ What if I haven't received my parcel within the estimated delivery time?

If your parcel has not arrived within the estimated delivery time, please allow some additional days for any potential delays in transit.

If the extended period has passed and you still haven't received your parcel, please contact us via email.

We will assist you in tracking the package and resolving any issues.

˚୨୧⋆ What if my parcel is marked as delivered, but I haven't received it?

If your tracking information shows that the parcel has been marked as delivered, but you haven't received it, we recommend taking the following steps:

  • Check with neighbours or household members to ensure they haven't received the package on your behalf.

  • Contact your local post office or courier to inquire about the delivery status and request additional information.

  • If the issue persists and you haven't been able to locate the package, please provide us with solid evidence that you did not receive the parcel. This evidence could include documents such as a written statement from neighbors confirming non-receipt, an official non-delivery notice from the postal service, or any other relevant supporting documentation.

    By providing such evidence, we can assist you further by initiating a claim for a lost or stolen parcel. Our team will guide you through the necessary steps and work towards a resolution.

˚୨୧⋆ What if my parcel is damaged upon arrival?

If your parcel arrives damaged, please take photos of the packaging and the damaged items, and contact us via email immediately. We will file a claim with the shipping carrier.

Coupon & Discount FAQ

˚୨୧⋆ Do you offer bundle discounts on multiple items?

Currently, we do not offer bundle discounts on multiple items. Each item is priced individually.

˚୨୧⋆ Is there any discount available for social media posts?

Yes! We offer a 15% discount valid for the month its generated if you tag us on TikTok (try-on or unboxing video) or Instagram posts or reels. Simply tag us in your post and send us a direct message with the link or screenshot, and we will provide you with a discount code to use during checkout.

˚୨୧⋆ How do I claim the discount for social media posts?

To claim the 15% discount for tagging us on social media, follow these steps:

  • Post a TikTok video, Instagram post, or reel featuring our product (try-on or unboxing).
  • Tag us in the post and ensure it is set to public view, keeping it at least 7 days.
  • Send us a direct message with the link or screenshot of your post.
  • We will verify the post and provide you with a unique discount code that you can use during checkout.