MOREINFOS
FAQ
Refund Policy
˚。𖦹 ⋆ Contacting Us: If you have any concerns or questions regarding the items, we encourage you to reach out to us via email through the provided contact form. Our customer support team is here to assist you and address any queries you may have.
˚。𖦹 ⋆ Change of Mind: We do not accept returns or refunds for change of mind. Therefore, please make sure you have thoroughly considered your purchase before placing an order.
˚。𖦹 ⋆ Refund Policy: In exceptional cases where a refund is accepted by our team, please note that a 20% restocking fee will be charged. This fee covers handling, processing, and restocking expenses associated with returned items.
We strive to provide accurate product descriptions and maintain high-quality standards for our customers. However, if there is a defect or error on our part, please reach out to us within 7 days of receiving the item, and we will address the issue accordingly.
Thank you for your understanding and cooperation. Should you require any further assistance, please do not hesitate to contact our customer support team.
Shipping Policy
Shipping Instructions:
Please review the following shipping information before placing your order:
Dispatch Time: In 2-3 days after orders being placed.
If you prefer your order to be shipped the next day, please select a different shipping option during the checkout process.
UK Shipping Options:
𖦹 Royal Mail 1st Class Signed (1-2 days): Free shipping within the UK with a delivery time of 1-2 business days.𖦹 Royal Mail Special Next Day Delivery before 1pm (£6): For urgent orders, you can choose this shipping option to ensure delivery the next business day before 1 pm. Please note that a shipping fee of £6 will be applied.
International Tracked Shipping:
𖦹 Delivery to Europe: Items shipped to Europe typically arrive within 4-7 business days.𖦹 Delivery to Rest of World: Items shipped to the rest of the world generally arrive within 7-8 business days.
We are currently offering a £2 discount on all international tracked shipping fees.
Please note that shipping fees will be automatically calculated during the checkout process based on the weight of the items and the destination country.
Insurance:
All parcels are automatically insured up to a value of £50. This means that in the event of any mishap, Royal Mail can only provide compensation of up to £50.
If you wish to increase the insurance coverage, kindly contact us via email before placing your order to obtain a quote for the adjusted shipping rate.
Customs Duties and Import VAT:
𖦹 VAT and Duties: Your package may be subject to VAT and duties charged by the customs department of the destination country. As the recipient, you are responsible for all import fees, which may vary from country to country.𖦹 Contacting Your Local Customs Department: If you have any questions regarding customs duties and VAT, we recommend contacting your local customs department for more information.
We aim to provide a smooth and efficient shipping experience. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Contact
Taro's Wish is an online store based in the UK that offers a thoughtfully curated collection of vintage items and indie designer clothing.
My selection is primarily sourced from East Asia and European countries, and I strive to maintain eco-friendliness by shipping products in eco-friendly packaging.
✧ Please feel free to reach out to me if you have any questions or inquiries about our items or orders. You can contact me by filling out the form below and including the item's URL or order number. Alternatively, you can connect with me on Instagram @taroswish.
✧ If you have any questions or inquiries about our clothing lending service, please fill out the form here. Currently, we only offer clothing lending for shooting purposes, but if you need it for a show or event, we may be able to offer a discount depending on the clothing you choose.
✧ If you're an influencer or content creator interested in collaborating or promoting with us, kindly share your main active social media account and relevant engagement data. Please be aware that we exclusively partner with influencers who advocate for slow fashion, meaning that your previous content should not be associated with fast fashion. This aligns with our values as a shop. We will ensure to keep your information on file and contact you whenever we have promotional opportunities.